Member Protection - Common Issues

There are some common issues that arise and which MPIOs need to be aware of: 

Insufficient Game Time - This is not a child protection issue and can be resolved through mediation.  It is a decision for the coach of a team to determine how much game time players receive however some clubs do have policies relating to amateur football game time.  Contact your local club to enquire whether they have a game time policy.  

Football is a team sport  and  time on the bench is an accepted part of being in a football team.  The strategies used by coaches are many and varied in their efforts to try and provide players with fair game time but equal time is not always possible particularly where the games are closely contested and where player fitness, endurance, ability and team cohesion are factors in player selection, rotation and positioning.

Non Selection in team or squad - This is not a child protection issue.  The selection of players is a decision for selectors.  Players are generally selected into teams and squads based on skill, strength, stamina, physique, fitness, sportsmanship, teammanship, commitment and a willingness and ability to learn and improve.   A good behaviour record both on and off the field, is also beneficial. 

Our team is not winning - my child is not scoring goals - It is interesting to note that a study on children's sport found that the top 3 reasons children play amateur sport are:  To make friends;  To have fun; and To play the game.

Winning is not always a priority for children and  just playing with their friends, having fun and kicking the ball is often what they base their good experience on.    Parents should support their children and encourage good sportsmanship no matter the outcome of the game - win, lose or draw.   

Sport is often the only outlet a child has from the pressures of school and life in general so it is important to ensure they are allowed to enjoy their football and have a good experience.

Behaviour of the Coach -  Inappropriate behaviour in football is unacceptable and clubs and associations are responsible for taking appropriate action where they consider the behaviour of their team officials to be in breach of the Coaches Code of Conduct.  Associations also have a level of jurisdiction over coaches and team officials which can result in those persons appearing before the tribunal and sanctions applied.

Penalties imposed for serious breaches of the Code of Conduct can include a lifetime ban from football.

The following are options which clubs may consider when responding to breaches of the Coaches Code of Conduct:

  • Speaking with the coach about their behaviour
  • Monitoring the coach to observe the reported behaviour
  • Mentoring the coach on how to improve his/her behaviour
  • Mediation between the aggrieved parties
  • Required to complete the Play By The Rules on-line training
  • Required to complete an accredited coaching course at Football NSW
  • Issue of a written warning to the coach about their behaviour
  • Taking disciplinary action
  • Suspending the coach from his/her duties for a period of time
  • Dismissing the coach
  • or a combination of these.

    Any action taken is at the discretion of the club or tribunal.  The complainant DOES NOT determine the penalty.  An offender should also consider offering an apology as this can often result in a favourable outcome.

    Failure to release a player from a contract - This is not a child protection issue and is a matter for resolution between the club and the player involved.


It is up to a complainant to decide if they wish to proceed with a complaint.  If a person is unsure what to do then they may consider the following options: 

Do nothing
Consider what may happen if nothing is done.

- Direct Approach
Consider whether speaking to the person directly may resolve the matter. If the person knows about the concerns they may recognise the error of their ways and alter their behviour. In most cases it is only fair that the person is provided with an opportunity to resolve the problem themselves.

- Seek mediation
This is where a club official or another person may act as a mediator between to two parties involved. For example: If a parent is having a problem with a coach, a meeting may be arranged between the parent and the coach with a club official acting as mediator. This way the problem can be discussed and resolved politely.

- Verbal Complaint
The matter could be discussed with the MPIO, Secretary, President or another official of the club. This may provide the club an opportunity to monitor the situation.  A club may request that a written complaint be lodged before they take any further action.

Complaint by a child
Where a verbal complaint is made by a child to an adult then the adult is obliged to note and report the complaint.  A comlplaint by a child should never be ignored.

- Official Complaint
An official complaint should be in writing and addressed to the Club Secretary. The person who signs the complaint must be able to be identified and be contactable.   It is important to note that the person being complained about will be informed of the complaint and may be provided with a copy of the complaint as it is their right to be notified of any complaint made against them. An unsigned complaint, anonymous complaint or a rumour cannot be acted upon.


Clubs have a duty to respond to all complaints and follow appropriate complaint handling procedures.   Clubs  should always endeavour to act in the best interests of all parties involved and respond to a complaint as quickly and effectively as possible.   Clubs should manage all complaints fairly and effectively.